Whether you are troubleshooting a smart plug after load shedding, checking voice assistant compatibility, or just figuring out where to start, this page points you to the right guides and next steps.
Straight answers to the things people usually ask before they get in touch. If your question is not here, the contact page is the quickest way to reach us.
Most disconnects come down to the 2.4 GHz band. Many smart plugs only support 2.4 GHz, so if your router broadcasts both bands under one name, the device can end up on the wrong one. Try creating a separate 2.4 GHz network for your smart gear, then re-pair the plug. Also check how far the plug is from the router, walls and metal objects weaken the signal quickly.
In our testing, both Alexa and Google Home handled South African English reasonably well once we set the language region correctly during setup. The key is to run the voice training or accent calibration step, it makes a noticeable difference. If a command still fails, try rephrasing it with the device name, like "turn off the kitchen light" instead of just "lights off".
Not always. Many devices work fine through their own apps, and voice assistants can often bridge them. But if you want scenes that combine lights, plugs and a camera from different brands, a hub or a platform like Google Home or Alexa becomes useful. Start with one assistant and add devices that support it, that keeps things simpler than juggling five apps.
Frequent power cuts can reset devices or, worse, damage them if there is a surge when power returns. A surge protector for your router and smart hub is a sensible first step. For individual plugs, check whether they have built-in surge protection before buying. After an outage, give devices a minute to reconnect before you start issuing commands, everything tends to come back at once and that can cause confusion.
Most smart plugs, bulbs and voice assistants are genuinely plug-and-play. Cameras and hardwired switches are a different story, those may require drilling or electrical work. If you are comfortable with basic tools, you can handle most of it. For anything involving mains wiring, it is worth getting a qualified person involved rather than guessing.
First, confirm the device is actually powered on and in pairing mode, most gadgets blink or pulse when ready. Then check that your phone is on the same network you want the device to join. If it still does not appear, look for a firmware update for the app or the device itself. Some older models need a factory reset before they will pair again.
Whether a device won't pair, you are deciding between two brands, or you just want a second opinion before buying, we are here. Reach us through the channels below and we will get back to you within one working day.
4368 Julian Circle Suite 179
North takalanishire, WC 0221
We test gadgets in real South African homes, so our support team works around the same schedule as your network and power. Here is when you can expect a reply.
Monday to Friday, 08:00 - 17:00. Email replies within a few hours, phone support during these hours only.
We check email once a day on weekends. Expect a reply by the next working day for anything sent after Friday 15:00.
If your area is on a scheduled outage, our phone lines may be affected. Email is always the most reliable way to reach us.
For a device that stopped working after a power cut, include your plug model and router type in the email. It speeds up the diagnosis.
A few details help us skip the back-and-forth and get to a solution faster.
Whether a device won't pair, an app keeps dropping your Wi-Fi, or you're stuck choosing between two similar plugs, we're here. Tell us what's happening and we'll get back to you with a straight answer, not a script.
Most questions about setup, compatibility and load shedding behaviour are answered within one working day. If we need to test something on our own bench first, we'll let you know the moment we have a result.
Best for detailed questions, photos of your setup, or when you need to attach a screenshot of an error message.
info@lustytech.comResponse within 24 hours on weekdays.
For urgent issues like a device that won't power on after load shedding, a quick call often solves it faster.
045 409 3813Monday to Friday, 9:00 to 17:00.
1. We read it
A real person looks at your message, not an automated reply.
2. We check it
If it's a device issue, we compare it against our own test notes.
3. We reply
You get a clear answer with the next step, even if that step is "we're still testing".
Looking for a quick fix before you write to us? Our guides cover the most common setup problems and load shedding issues.
Read the smart plug load shedding guide